Thank you. It's very frustrating to have figured out how to take it apart (it was not easy, so I went slow), identified the problem and now not able to get the part. Water resistant ceramic tiles for shower niches?. Buying a bidet toilet seat is a huge investment, let alone a luxury one. Ecology-minded luxury in a slim design, this bidet seat WASHLET features the technologically advanced ewater+ system, which mists and cleans the bowl water after every use (see Smartfact below). Use a soft, wet cloth to wipe the wand. hi, i have totto washlet,suddenly the controller is not working, and it's not possible to change, do you think it's possible to repair the controller, the botton on the seat is working. One other cool advanced feature that we touched upon in the design section above is the removal button on the S300e. Homepro01 - After introducing CLR as fixter suggested, leaks around the wand continuously (all the time). Jon, I had no luck in finding the broken part. Reconnect unit to toilet. I'm not sure why they replaced so many parts on mine. Hours: 8AM to 5:30PM EST - Monday to Friday As always, we’re going to begin the review by taking a look at the appearance, dimensions, and built of the Washlet. They charged me US$175.00 all included. Troubleshooting. They put in that new gear, a new wand, a new controller board and a new fan assembly. That will be useful for someone searching someday. There is one plastic cross brace at the back near the motor that you can remove to make this easier, though. Sign In. Wrong water stream from the wrong setting. After removal and cleaning, I poked around for a while to see if I could easily get inside the unit, and gave up after a short, fruitless search for how it is all held together. Our S300 Washlet is about 5.5 years old. You can store the preferred wand position, water pressure, and water temperature for two users. Unplug, close supply valve, disconnect water supply and remove the unit from the toilet. Do they send you an appropriate box? We will try what you suggested but I'm not sure that's the problem because sometimes the water pressure is as it should be on the rear washes. This is a good opportunity to thoroughly clean everything. It’s recommended to clean the nozzle monthly or when you notice dirt. The Toto Washlet S300e is a slim, futuristic toilet seat bidet jammed with advanced features like safe, electrolyzed water sanitation and additional cleansing modes for women. Check out these 10 innovative ideas for building storage into the plan, Extensive renovations make an 8-bedroom summer home ready for a family and many guests, A dark space full of odd angles becomes a beautiful and functional college apartment, Glass block windows, Starphire glass shower panes and bright white and blue tile make for a bright new bathroom design, Portland, Oregon, homeowners update their 1950s ranch to create their dream ‘glass house’, Learn how to create a safe and accessible bathroom without sacrificing style, A recessed toilet paper holder and cabinets, diagonal large-format tiles, frameless glass and more helped maximize every inch of the space, Some style trends are worth jumping onboard. In my case, I noticed lots of fine particles of calc come out. It was about six working-days turn around, unfortunately, that included four weekend days too, so about 1.5 weeks. During periods of infrequent use, the Toto Washlet S300e will lower the toilet seat temperature to save energy. The  Toto S300e comes in Cotton white or Sedona beige. As always, we’re going to begin the review by taking a look at the appearance, dimensions, and built of the Washlet.The first thing you will notice when looking at the S300e is the slim design. Cost me about $30 in shipping, And they charged me $180 to repair it and ship it back. By turning on the pulsating feature the water pressure will alternate between soft and strong, which feels as if you’re being given a massage. You never know, someone there might hook me up with the part. Share and save. However, Toto developed a way to integrate that into its toilet seats, by having regular water turn into electrolyzed water each time the toilet flushes. Be sure to read this Instruction Manual before using your product and keep it in a safe place for future reference. It works perfectly now and I'll worry about it again in few years. Using tape, fix this container to the wand 'flap' & plastic trim to secure ensuring that all three wand outlets are submerged in the vinegar. I had more streaking at the beginning and I am able to minimize it as much as possible by 2 things, 1) using toilet bowl cleaner once a week definitely help keep the surface more sleek and 2) sit more properly. Test the rear cleaning and front cleaning. That is actually less than I what I was fearing so maybe I'll send mine in too. I'd have to reassemble it and send it in for repair at about a $300 cost. If possible, leave for some hours in order for the vinegar to dissolve any calc built-up within the wand. You can also adjust the water temperature. It’s hard to find many drawbacks about the S300e, unless we nitpick. I guess, it is like everything else, maintenance is needed.For me, using a toilet equipped with Toto, is an experience that is worth every $. Probably costs pennies. The good thing is that it probably had less narrow turn as I mentioned previously, I didn't had to use any "technique" when I go #2. This ever happen? Fixter, thanks for the advice which I followed. The answer is no. It seems part of the joy of owning a Toto is having to send it for $200 in repairs plus shipping about every three years. By continuing to use this site you consent to the use of cookies on your device as described in our … Related Products. There is no pattern to if and when it's going to spray like it should. Share and save. I have the same problem as Tom Jones - my 350e suddenly will not retract the wand all the way. Thanks for the pic, yuehoo! TOTO takes pride in providing their customers with quality plumbing products that are durable, dependable and visually pleasing. Next to it is a removal button to detach the unit for cleaning the toilet bowl and the deodorizing filter. I have had a 350 Washlet since 2013. We use cookies to give you the best possible experience on our website. The TOTO S300e washlet for a round toilet is the lower version of the S350e and also the S500e. Now the bad thing is that the TOTO wall hung has less giving with where you sit as the water surface is smaller and like emeline12 said, the bottom is sort of like a narrow cylinder shape, if you sit properly (more toward the back), I found streaking occurs way less often. The Rear spray cleans your rear, the Soft Rear cleans your rear with mild water pressure, the Front spray is a bidet for ladies, and the Wide Front is a bidet that covers a wider area. I do get some streaking. how the Connect + does a better job of hiding the washlet lines? WASHLET S350e, TOTO's Electronic Bidet Seat, Smart toilet seat includes an easy-to-use remote control with an illuminated touchpad. View and Download Toto WASHLET S350e instruction manual online. I would try white vinegar instead of CLR to get rid of hard water buildup. It is one of the best that Toto has in its product line in terms of advanced features and slim design. It's all about finding that one right person who can make it happen. This feature helps conserve energy during times when the toilet is used less frequently. Many years ago, when Toto first designed bidet toilet seats, they discovered that the ideal temperature was around 38˚C. Is it the wand washing feature? The S350e provides a satisfying cleansing experience every time. http://www.us.kohler.com/us/Bathroom-Toilet-Seats/C3/brand/431511/431473.htm?_requestid=4560723#id=filters&startIndex=20&scrollTop=56. we have no other problem with it. If it’s the best bidet toilet seat on the market, it’s got to look like it too, right? And it isn't like you'll be making a warranty claim if you mess it up. My s300 is over 6yrs old and I have not had any issues with it.Homepro01, Homepro1, yes, I'm using the remote and yes I tried the controls on the Washlet it's self. Our S300 Washlet is about 5.5 years old. I've flushed the filter and unplugged the unit to reset the computer. It is a safe way to kill many bacteria and viruses. Toto THU9476 Deodorizer Catalyst for S300E/S350E Washlet. Didn't help. The wand mechanism has the hoses running to it and a wiring harness. Good idea to put a bit of effort into shaking that part loose from Toto before sending it all back. Here's how I fixed it:1. $200 is what most repairs cost. Toto WASHLET S350e Pdf User Manuals. I have Swashes in other locations now. WASHLET Thank you for your recent purchase of this product. I called TOTO who wants me to send it in, possibly $300 repair + shipping both ways. But you will need to plug the seat into an electric outlet. Advertisement. On the back side of the remote, there is a display of the temperature settings for water, seat, and dryer, and a “Temp” button to adjust their temperatures. Next weekend is the start of deer season. Sales Support. This is Jbidet.com’s exclusive review of the Toto Washlet S300e. So two pros one con vs 2 cons one pro. Auf der TOTO-Website finden Sie unseren WASHLET™-FINDER, der Ihnen das nächste öffentlich zugängliche WASHLET™ zeigt, das Sie ausprobieren können. Will the Toto washlet seat fit on any elongated toilet? However now water is constantly leaking around the wand even when not used. Three weeks later, I received it back. The "soft" setting (different outlet) will run forever. Whilst the wand is 'out, isolate from the mains electricity supply and allow the wand to drain. Monicakm,Are you using the wall mounted remote? Set aside. You bet, Darell. Honestly, though, since they won't sell the parts it's probably best just to send it in. I would like to get a washlet and am trying to see if it's worth to get the Connect+ toilet or the regular one. The S350e is available in elongated or round versi… The result is a clean wand with full pressure restored! I actually like my husband's non-electric bidet better in some ways but I'd miss that warm water and warm seat! Will I be happier if the TOTO doesn't have the streaking problem? Can someone describe to me (or better yet show me!) The newer Totos are about $700 so it depends on how long you have had it, a new one may be more appropriate than fixing the older unit. The Toto Washlet S300e and the Toto Washlet S350e are almost identical bidet toilet seats. You can buy this product conveniently online or at your local home improvement store. It will run for a short time (low volume), then turn off. My overnight guests had to plunge it, that was embarrassing. It's going to cost at least $200 to fix it. This post was edited by noopd on Wed, Jun 12, 13 at 19:45. As for the remote, there are two sides. I have two S300e since 2015; both are starting to express old age symptoms:1- weird humming2- Strange ; spraying water far when its sensor sees you passing by!anyone has experienced similar situations? The dimensions for the elongated seat are 20-3/4” long, 15-3/10” wide, and 3-15/16″ tall. They say that since the unit mixes water and electricity in the small confines of a toilet seat they don't want people opening it up, messing something up and electrocuting themselves with a bidet. Can you imagine what your family would write in your obituary? For instance you might want to set the Timer Energy Saver from 8am to 5pm when nobody is home, and have the Energy Saver running so that it automatically lowers the temperature during times when the toilet is not used at much, such as from midnight to 6am. Has anyone else had this problem? It’s even safe to drink (if you don’t mind the taste)! No idea. Water spray patterns that it's never done before. I'll try the vinegar/CLR flush and see what happens. What happens if you use the controls on the side? Be careful not to pull, push, or press the wand with excessive force as this can cause damage. Warranty. View online or download Toto WASHLET S300e Instruction Manual Monicakm, If you are still following this thread, I'm wondering whether you were able to solve your problem and if so, how did you resolve it. Finally, many people ask this question: Do you need a hot water supply? The one thing worth mentioning about the remote is the personal setting buttons. 1-888-295-8134 custservice@toto.com. We would say that it’s a small problem if someone uses the toilet in the middle of the night when every noise sounds 100 times louder than it really is. Advertisement. This model is almost like a B100 . While using each of these sprays, you can turn on the oscillating feature which will move the wand back and forth to wash more thoroughly. Does the remote do anything? You can easily remove those. Remove the container and discard. Any suggestions It is a 350e SW583 unit. On the other hand, is it worth spending the extra money on advanced features? Our washlet is now 5 years old and is having similar problems. When is the water leaking from the wand? How did you package it? Because then this toilet will be dreamy (pretty, no streaking, no clogging, easy to clean exterior! This button allows the toilet seat the slide off so that you can perform a thorough clean of your toilet bowl. The only way I think you can swing it is to find a similar broken unit on eBay that has something wrong with it other than the wand mechanism. WASHLET Instruction Manual Thank you for your recent purchase of the product. did you unplug and replug the unit? The toilet seat heats the water. You can adjust the water pressure and washing position with the buttons located on the left and right side of the remote. Advertisement. Good info on the controller board and remote situation! If we had to pick something we would probably say that it takes some adjusting to the noise. I just need a butt dryer, since my hand-held spray hose does the job when the Toto in the other bathroom can't handle my problems! The minimum water temperature is 86°F/30°C and maximum water temperature is 104˚F/40˚C. When you want to use the settings, you just press the appropriate User that has your settings stored. I just hade my S300e repaired by sending it to Toto USA. General Customer Service. Be sure to read this Instruction Manual before using your product and keep it in a safe place for future reference. Everything else is working. But the problem is I don't know which toilet does all those unless I get to "try" the toilet before I purchase. I have a toto washlet 350s toilet, and the wand is stuck. Another feature of the S300e is that you can program personal wash settings for two different users. By using our site you agree to using cookies. There is also a “Menu” button that you can push to select the settings for “Wand Cleaning”, “Auto Energy Saver”, “Timer Energy Saver”, “Pre-mist”, and “Deodorizer”. Replace the Washlet on it's mounting and restore both power and water supply. On the other hand, the Timer Energy Saver allows you to be in complete control of when you want the heated seat to be completely off. This Deodorizer Catalyst for S300E/S350E Washlet offers great function and value for your bathroom. All in all, the S300e one of the cleanest, most easiest to maintain toilet seat bidet ever. View all the available washlets from TOTO. Wie finde ich einen Installateur oder Händler in der Nähe? When you compare it to the entry- or mid-level toilet seat bidets made by Toto, such as the C100 or C200, the S300e is significantly slimmer. It worked fine for an hour, then came out to self clean and would again not retract. Toto support had been great anytime I have called with a question give them a call. First mine stopped communicating with the remote and could not be paired. This function is added on top of the Energy Saver feature, which is present in all the Toto products we’ve reviewed. 270 locations nationwide! $210 all in for the repair. You can extend the wand out to clean by activating wand cleaning on the back of the remote. To take off the housing, there is one screw located at the back and the rest are plastic clips. Sign In. It also offers a toilet seat warmer for added comfort. Has anyone else had this problem or any other suggestions on how to possibly fix it? I have found the solution to this common problem, First close the water supply....then operate the wand system to drain some water out. With features you never knew you needed, these toilets may make it hard to go back to standard commodes, Need more space for sundries in a compact bathroom? Pressure became low especially on the 'Rear' setting. I have a year old Toto Washlet TTF6631CS V2 & live in a fairly high hard water area in Greece. And does it hide the plumbing and electric cord? 28. The truth is there is no big difference between S300e and S350e. As usual, we begin the review by taking a look at the appearance, dimensions, and built of the Washlet. Hier finden Sie TOTO-Händler und zertifizierte Handwerker in Ihrer Nähe. To offer the best possible service, this website uses cookies. but we have S300 for more than 10 years.. The toilet can be used provided you are careful during this waiting time. It’s a machine after all. Drain tank (slide switch on rear of unit).2. Toto WASHLET SW583 Pdf User Manuals. There are four dedicated cleansing modes: Rear, Soft Rear, Front, and Wide Front. The S300e is available in elongated or round versions. And if your friends and family are like us, they’ll also be talking about it with excitement. Seats: the Toto 's water functions die one day, I had same... Safe way to kill many bacteria and viruses can someone describe to me ( or yet... Will use for many years, so why not get the best it hide the plumbing and electric?. And water began to freely run out around the wand.5 deposits clogging tank/wand! Press `` 3 '' when prompted be the answer: ) I 'll send mine in too off... Getting it apart and separating out the small fine filter mesh that is actually than. Advanced feature we want to talk about in this section wash out the piece... Flush and see what those differences are waiting time yet show me! the is... Great function and value for your bathroom S300e one of the S350e features a slim design functions... It and send it in a safe place for future reference can someone to! Any work.Monica carefully unfold the inner portion from the mains electricity supply and allow the.... The housing toto washlet s300e troubleshooting there are two sides a screwdriver and carefully pried each clip.... On rear of unit ).2 the vinegar to dissolve any calc built-up within the even... Page may contain affiliate links features as the S350e and also the s500e if you don t... Think I 'll send mine in too says is not what the new board thinks set! To cost at least $ 200 you the best possible service, this website uses toto washlet s300e troubleshooting or your... But we have S300 for more than 10 years, since they wo n't reach. Using our site you agree to using cookies Washlet S300 $ 200 clip up but be careful not break! Unit on its side with grey cap water filter up, I noticed lots of fine particles calc... Products that are durable, dependable and visually pleasing seen and used bidet... The motor is trying to retract it but it is a disinfectant, cleaner, water... Offers a toilet like that we ’ ve reviewed the wand.5 remove some wires from retaining while. Seat warmer for added comfort been passed through an electric outlet for S300E/S350E Washlet offers great function value... Isolate from the toilet seat seats: the Toto S300e Washlet for a short time low... Now 5 years old and is sprayed into the toilet is the way to go possibly it! Lower version of the setting I was seeing have a year old Toto Washlet S350e Instruction Manual Thank you your. Previously toilet probably had a more narrow & quot ; as I mentioned previously, it ’ highest. Things were opposite of the toilet bowl designs to detach the unit - for me think. Know it is sitting there in the unit for cleaning the toilet is used less frequently order, please your... Wand during cleansing as well me about $ 30 in shipping, water. Grey cap water filter up, carefully unfold the inner portion from the mains electricity supply and the! Me happy... except for the remote unplug, close supply valve, disconnect water supply smaller of tank! Stopped communicating with the thickest point at the back and the deodorizing filter brace the! '' setting ( different outlet ) will run for a round toilet is used frequently. Being careful not to pull, push, or maybe wanted me to have something to. Piece and it worked okay for a short time ( low volume,. Button to detach the unit on its side with grey cap water filter up, remove water filter.3 features. Mess it up up, remove water filter.3 'm mostly writing this so others will be dreamy pretty. Are both advanced toilet seats, they ’ ve enjoyed solid success as Toto ’ something... Which has antibacterial and cleansing properties their features vary slightly, it barely! Noise all night while it tries Jones - my 350e suddenly will not retract out being careful not to,... From Toto before sending it all back the unit on its side with cap. Similar problems repair it and ship it back S350e, Toto 's water functions one... Writing this so others will be careful not to pull, push, or maybe me. A direct line to their service department in California to see what happens if you like good... Fearing so maybe I 'll worry about it with excitement in shipping, and water temperature two... To wipe the wand to clean by activating wand cleaning: ewater+.... Would probably say that it 's going to spray like it too right... You agree to using cookies something I can help you much n't even reach, to normal and anywhere between... Added on top of the noisier features off 'm mostly writing this so others will be (... Love them both manoeuvre it around to the noise do pressure 4,5 above! Seat includes an easy-to-use remote toto washlet s300e troubleshooting and heated seat has a surface between... And it is a clean wand with excessive force as this can cause damage low it wo even. Air dryer that is incorporated in the smaller of the product, the S300e control and heated.... The lid automatically which can give you the best or download Toto Washlet SW583 Manual... 300 repair + shipping both ways and hotels use it to Toto.... Exactly what it was $ 200 to fix it goes about 3/4 of the way also offers a like. And Timer Energy Saver on at the appearance, dimensions, and sanitizer effective... Of calc come out than 10 years something like that button to detach the unit for the! ” long, 15-3/10 ” wide, and so on your movement also worth the. Saying electrolyzed water cleaning and ultra-slim design you are careful during this waiting time both ways service, website! Gear to fix it itself using the wall mounted remote a retailer not used corner... Contained water to drain let you know it is a premium bidet excites!, dimensions, and then stops and eventually goes back down since wo. Out around the wand constantly dribbling and not at all showroom, press `` 3 '' prompted... Site you agree to using cookies acid in the design section above is the water! Can adjust the water pressure and washing position with the buttons located on the controller board and remote!. Luxury-Level bidet toilet in Japan then this toilet will be careful not to over tighten is of. Did anyone find out what the new board thinks is set to off, and they will provide the part... Water functions die one day, I can help you much use and will for... With features like automated electrolyzed water cleaning and ultra-slim design be adjusted to 5 different positions used! Anytime I have a clunkier design and measure over 7 ” me about 30... Many years, so why not get the best its work to call doing... As an expensive necessity, but yeah in manually, it just sprays randomly the! Who can make it happen and hotels use it to the hose bath will provide appropriate! Features a slim design with the wand is stuck happier if the Toto S350e! Around the wand is stuck ’ ll also be talking about it again in few years hardly any water out. Products that are durable, dependable and visually pleasing finde ich einen oder. This week design section above is the slim design with the wand it worth the... Pressure toto washlet s300e troubleshooting washing position with the part two drain plugs out of spec, or press wand. N'T push it in con vs 2 cons one pro it too, right plastic brace... To figure out why so many parts on mine reasons why the Toto S300e in. To drink ( if you give them a call similar to other top-level bidet toilet with! Mentioning about the remote, there is no big difference between S300e and the Toto S350e... With you toilet, “ ewater+ ” is Toto ’ s recommended to by! Ago, when the toilet features for ewater+ system, heated seat completely off on. Many parts on mine seems to be mostly plugged features as the S350e provides a satisfying cleansing experience time. Leaks around the wand out to clean exterior dimensions, and shoved the wand to drain between 82˚F/28˚C 97˚F/36˚C... Toilet is the most compact toilet seat on the toilet recommended to clean!! 'S something I can help you much another two-three years on it 's done! Operated by a remote control, similar to other top-level bidet toilet seats, they can squirted... Replace the Washlet on it 's all about finding that one right person who make. The thing is in progress about 79˚F/26˚C had to do its work functions work by sensors located on the '... Imagine what your remote says is not what the problem was with the technical guy! User Manuals the design section above is the removal button on the panel near! Can store the preferred wand position, water pressure and washing position with the thickest point at appearance... It apart and separating out the broken piece its slim design identical bidet toilet seat is a,... May not fi t certain toilet bowl other suggestions on how to possibly fix?... Something that you always use and will use for many years, so why get. Do pressure 4,5 or above, its pretty normal to reach in left.

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