The two middle seats, on the other hand, only had the one fixed armrest, while the other two were adjustable. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. The cheese course was very nice and I was encouraged to have port but just stuck with the very nice Malbec wine. Virgin Atlantic Upper Class A340 Review: London to Boston. The service was just as good as before and I caught the end of the breakfast menu. I’m a Virgin-virgin no more: I recently flew Virgin Atlantic for the first time, sitting in the British airline’s Upper Class from New York’s JFK to London’s Heathrow. Besides offering generally solid award availability, it’s easy to accrue Virgin Miles in Flyi… The B787 has mood lighting which Virgin used to good effect throughout the flight. Hot towels and Love Heart sweets were given out just before landing.Crew service was pretty good throughout. Needless to say we won’t be using them again! That's $750 toward travel when you redeem through Chase Ultimate Rewards®. From 28 March 2017, Virgin will also operating three times weekly to San Francisco from Manchester. Virgin Atlantic — along with all other international airlines — uses Terminal E, and we were dropped off at the arrivals level. The amenities at our seats were limited, consisting solely of a small pillow, blanket and a cheap pair of headphones wrapped with an envelope to donate leftover currency to Change for Children. After checking award availability, we soon had three seats on Virgin Atlantic’s nonstop flight from Boston (BOS) to London Heathrow (LHR). They will start a direct service from Manchester to Boston on 29 March until 28 October 2017 which will fly twice weekly. Great award rates, flight times that help prevent jet lag, roomy bulkhead seats, terrific food and friendly, efficient service. WoW!!! One of the most disappointing aspects of the bulkhead was the fact that the overhead bin compartments down the middle of the plane were not secured to the bulkhead itself. Nevertheless, it was nice to put something in our stomachs so early in the flight. The amount of legroom was substantial for economy class, so we were pleased with the unexpected “upgrade” due to our seat-assignment snafu. Around 10:20am, roughly an hour and 45 minutes after takeoff, the flight attendants came by with a full beverage service and then offered another at 11:45am. I flew Upper Class on my outbound trip to New York, and economy on the return. Boarding Virgin called for boarding pretty early, around 55 minutes before the flight. Once in a while, you may feel like treating yourself, or perhaps have worked hard saving up your air miles, or like my husband, you have to fly a lot for work and one of the perks is having your company stump up the bill for a business class flight. Drinks were flowing and you know that a lounge is good when you start hoping that your flight might be delayed so you can stay longer but that wasn't to be!Bparding was completed about 15 minutes early. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Row 40 was the very first row of the economy cabin, situated up against the bulkhead that separated it from premium economy (which strangely ended at Row 25). When it was the definition of cool? But generally i was just sadened - i remember Virgin setting the trend, i remember when they were genuinely threatening BA for 'flag carrier' status. Virgin Atlantic A330 Upper Class. The boarding music was fun and upbeat and soon drinks were offered but without a word which was surprising. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN). The big drawback was the hard product, as it felt dated despite being less than 7 years old. And if you got on a business class flight with Virgin it was proudly called 'Upper Class' and had a tinge of wit and a bit of twinkle about it.That was 20 years ago - and Virgin has got stuck in that time, it didnt know what was next, it didnt know how to change or do anything else and now - a bit like a 16bit video game, or an old suit that you think is cool but you one day wake up and the lapels are just a bit wide and the elbows a bit shiny - Virgin is old. That’s a cocktail bar in Upper Class, not an office desk. The touchscreen itself wasn’t very responsive, and it had a strange, Rubik’s Cube-like arm to choose the optimal position for viewing. However, the left one was much more spacious, so bear that in mind if you’re traveling with young children. We thanked both agents for their help but then remembered our bag tag had been stuck to the back of my original boarding pass. Whether you're with us for business or pleasure, travelling in Virgin Atlantic Upper Class makes your journey something to look forward to. more. It was a bit high camp but it just felt awkward.Immigration was busy but moved quickly in Boston. It was flavorful without being overpowering and provided a good balance of meat, vegetables and sauce. We were glad we brought our own headphones on board, which were compatible with the headphone jack at the top of the armrest at each seat and provided a much better audio experience. The Upper Class suite is 22″ wide and turn into a 33” wide, 6’6” long, totally flat bed at the touch of a button. Delta One v Virgin Atlantic Upper Class Review. Sadly, this wasn’t very functional, as it took some effort to get the TV turned into the right spot. There were three passes available. The lounge was larger than expected and included a relatively diverse set of breakfast offerings, including full-sized bagels, yogurt, cereal and even omelets. The reverse side of the menu included drinks, which I found to be extensive for economy. This is a fantastic airline lounge and more. A RED VENTURES COMPANY. *Bonus value is an estimated value calculated by TPG and not the card issuer. One final note: After returning from the trip and researching flight options, I stumbled across the nuance that booking two one-way award tickets through Virgin Atlantic Flying Club results in lower fuel surcharges than booking a single round-trip or multicity itinerary. The old tapas menu had changed to a bar bites menu. In order to get myself on one of the very first A350 flights, and wanting to avoid the actual inaugural (to see what the “real” service would be like), we paid cash for our tickets, as no award seats were available. Virgin Atlantic Upper Class cabin A350-1000. Because of the way the seats are arranged in the cabin (i.e in a herringbone layout) the windows are pretty much redundant from the point of view of someone who wants to look out of them during the flight – they’re behind the seat with the seat facing directly away: A one-hour pass cost 6.99 pounds or $8.95, or an entire flight was 20.99 pounds or $26.95. We were told the flight was full, but he was happy to check with his supervisor, though she was busy with an unaccompanied minor checking in next to us. With reasonable award rates and a complete lack of jet lag, it was an enjoyable flight. When my sister announced that she was getting married in Vermont the weekend just before the Fourth of July holiday, my wife and I immediately set out to make the most of the fact that we’d be in the Northeast by planning a trip that wouldn’t be as easy from our home state of Florida: the United Kingdom. The flight was on a Boeing 787-9 aircraft. Introduction: Spending The Night With A Virgin Virgin Atlantic 787 Upper Class Hong Kong to London Virgin Atlantic Revivals Lounge London Heathrow Conrad London St. James Grand Deluxe Room Virgin Atlantic 787 Economy Class London to Hong Kong My dad and I got to the airport at 10:30 PM for our 11:55 PM flight. Give it a try and prepare to be amazed! The cabin was arranged in a 2-4-2 configuration, and seats D, E and F were in the middle section (Seat C remained unoccupied for our flight). The temperature on this flight was comfortable throughout, but each seat also had its own air button. With the opening of TPG UK earlier in the year, I decided to pay a visit to the office and bring my wife and daughter along for the trip. Virgin Atlantic Airways: London - Boston in Upper Class - See 15,156 traveler reviews, 2,724 candid photos, and great deals for Virgin Atlantic Airways, at Tripadvisor. And the squeaking bulkhead added a tangible annoyance that persisted for a large portion of the flight. Michelle and Ivo made sure that we had what we needed or wanted before we even realized that we needed or wanted it! I ordered the Chicken ad Leek pie as my main but when the main course was being served I was told that they were out of it and would I have the beef. None had a particularly long wait. Please view our advertising policy page for more information. Either $5 or 5% of the amount of each transfer, whichever is greater. I found that the speeds on board allowed just the simplest of tasks. The full meal service commenced at 12:04pm, nearly three and a half hours after we took off. THe controller is an old PS2 type wired affair, youre not going to find one of those on Singapore these days.The staff are friendly, but the women, crammed into their once cool iconic red pencil dresses and slightly see through white blouses are a symbol of sexiness as it was defined by Victoria Secrets, objectified, predictable and somehow out of place, no, not out of place out of touch. The first wave of boarding included Upper Class, premium economy and priority passengers, and given that we were traveling with a small child, we hopped into the queue and were allowed to board at that time. It has been in the media that the airline is struggling financially relative to BA and this sort of highlights it. And it wasn’t just good ordering on my part; my wife got the chicken dish, and we ordered the gnocchi for my daughter, and both were equally (if not more) delicious. But over the Atlantic, I want to watch a movie, eat, drink and sleep, thank you. One of my biggest pet peeves on transatlantic flights — especially shorter ones — is inefficient, slow service. On both flights there were less than 200 passengers on an A330. There were no announcements made in the lounge, and the departures board was never updated to indicate whether a flight was boarding. The Clubhouse and Revivals Lounge When you fly Upper Class, make sure you leave time to visit one of their Clubhouse lounges, especially if you are departing or connecting at London Heathrow or New York City (JFK). Virgin Atlantic is offering a £925 return fare to Boston in Upper Class. Virgin Atlantic departure gate Boston. Share ... At one time, Virgin Atlantic Upper Class was the best of the best, with each passenger getting their own little pod and a lie-flat seat. We looked longingly into the Clubhouse as we walked down the hall to The Club, but once inside were pleasantly surprised by the offerings. As a result, you’re generally much better off transferring points from one of the three major transferable point currencies to Flying Club. The flight is too short for that really and the option wasn't being offered but am sure would have been provided on demand.Food was good and the drink flowed once airborne. Though there were two lavatories in the middle of the cabin on either side of the plane, there was no additional bulkhead for the middle seats, so the economy cabin felt much more spacious than others. For example, 60,000 points are worth $750 toward travel. Virgin Atlantic has recently launched its new Airbus A350-1000 aircraft on its headline London to JFK route. London Heathrow LHR Terminal 3 to Boston BOS with Virgin Atlantic Upper Class on the Boeing 787 Dreamliner. It’s a staggering amount to pay on top of a mileage redemption, but when you consider that round-trip business-class tickets between the two cities regularly sell for anywhere from $2,700 to over $8,000, it doesn’t seem so bad. It’s possible that we’re simply spoiled with the updated inflight-entertainment systems found on new and retrofitted aircraft these days, but the entire screen apparatus wasn’t fully functional. While the Hilton is physically connected to the airport via a skybridge, I always opt for the Embassy when arriving late into or departing early from Boston, thanks to the spacious two-room suites as well as the property’s proximity to the rental car facility (a five-minute walk). You could also purchase a messaging-only pass for 2.99 pounds or $3.95. It was in the days of Oasis and Patsy Kensit and BritPop and Noel and Liam and Kate Moss and Britain was taking on the world and Tony Blair was an icon of hope not a war mongerer. Fortunately, he was able to retrieve it from the garbage, and we were on our way. Check out Virgin Atlantic for flights to London from Boston, New York and ... additional baggage. A separate station included flavored water and an array of jars of sweet and savory snacks. Loading a website took anywhere from 10 to 30 seconds, even with background syncing (like Dropbox) turned off. Our seats had been set with a small pillow and thin cover over the headrest. The Cabin Service Manager came around and introduced himself personally using my name which was a nice touch and a new one for me. This was my first Virgin Atlantic flight, but I promise you that it won't be my last. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Part of this was undoubtedly due to our seat being in the very front of the economy cabin, but it was still pretty impressive. Terms apply to the offers listed on this page. This flight was booked as the outbound portion of a larger trip, with a return from Manchester (MAN) back to Orlando (MCO), where our trip to my sister’s wedding had begun. Recently I flew to London for a few days and I was so excited to learn I was upgraded to Upper Class Virgin Atlantic for my return flight. The service on this flight far exceeded my expectations. If my flight had been a little later I would have had time to sample the main menu which looked very appealing but it would have been too tight. And is the upgrade to Premium Economy on Virgin with the money - $250 each on the outbound flight (BA's upgrades are too expensive)? The crew was amazing, the seats were wonderfully comfortable and even laid down entirely to make a comfortable bed, and the food was beyond tasty! I would like to subscribe to The Points Guy newsletters and special email promotions. Signs indicated that it opened at 4:45am, a full three-and-a-half hours before departure, and whether folks had arrived early or were planning to arrive late, the check-in area was largely devoid of other passengers. A few minutes later and I was in the Virgin Clubhouse ar LHR. It’s also worth noting that I bought a pass for my wife as well, paying for one in pounds and one in US dollars to compare the exchange rates that Virgin Atlantic was offering with the two pricing options, and they were close to one another. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). In addition, the meal choices on the righthand side of the menu also had slightly inaccurate information. When we go abroad, we usually bump up to business class using our points, but I wasn't expecting this! A review of the daytime Virgin Atlantic flight from Boston to London Heathrow on the A330-300 in economy. But now Virgin has gone and spoiled it all by installing wi-fi in their first super new Boeing 787-900 Dreamliner, currently operating the London Heathrow to Boston Logan route. Today I will look at the flight itself. The crew on this flight provided the exact opposite. There were 16 rows of seats in a 1-1-1 herringbone configuration in the Upper Class cabin for a total of 45 seats (row one has only one seat and row 17 has two seats). It was easy to drown out with a movie or noise-canceling headphones, but for anyone hoping to focus on work, be aware that you’ll definitely want to have a remedy if you find yourself on the same plane (and note that the two bulkheads on either side in Row 40 didn’t have the same issue; it was limited to the middle section). There was a priority line and boarding was very straightforward. But is the new aircraft any good? The center seats are in a herringbone configuration, meaning they face the aisle. While the seating mix-up during check-in was a bit frustrating, the carrier made up for it by switching us to roomy, bulkhead seats, and once airborne, we found the service and cuisine to be excellent. 2 pieces of checked luggage are included with a Premium ticket and 3 pieces are included with an Upper Class ticket. Second time to fly Virgin Upper Class to USA. Experience Virgin Atlantic Johannesburg to London in Upper Class in this review of flight VS462 on 26 June 2019. See, trip-cancellation-and-interruption protection, Jordan Aviation could launch US flights with a former Emirates plane, How pilots keep their skills sharp during COVID-19 downtime, You can now add select Chase business cards to Apple Pay, Blue Cash Preferred® Card from American Express, 8:55am (19 minutes after takeoff): Breakfast, 10:20am (one hour, 44 minutes after takeoff): Drink service, 11:45am (three hours, nine minutes after takeoff): Another drink service, 12:04pm (three hours, 28 minutes after takeoff): Hot towel, 12:20pm (three hours, 44 minutes after takeoff): Lunch, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. We've considered every detail, starting with our chauffeur driven car service, which will take you to and from the airport in style. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This would also give us a chance to test a daytime flight to London to see if it were really better for avoiding jet lag. As noted above, there were two bathrooms in the middle of the economy cabin and another two at the rear. Virgin Atlantic Airways: London - Boston in Upper Class - See 15,087 traveler reviews, 2,694 candid photos, and great deals for Virgin Atlantic Airways, at Tripadvisor. However, the TVs themselves showed wear and tear that was atypical for their relatively young age. Had I known this ahead of time, I could’ve saved about $100 per person on my award tickets, but c’est la vie …. The introductory letter on the inside wasn’t totally accurate, as our early-morning departure meant that our initial service didn’t include a full range of beverages (though the lack of complimentary sparkling wine was accurate, it was not something I was interested in purchasing). Generally, I find award availability through Virgin Atlantic’s Flying Clubto be pretty good, and had there been availability on the flight we needed, it would have cost 47,500 miles plus 447 pounds (about $550) in taxes and fees. Unfortunately, that was the end of the formal food-and-beverage service during the flight, though additional drinks were always available using our flight-attendant call button. Virgin is the WreckIT Ralph of the Business Class Game.Small, cramped seats, which all access the aisle but are narrow and bucket like, an old low definition screen is less than what you would expect in most economy class long haul flights these days - Vera theyve branded it, that was once cool now it just seems dated. There were four separate lines: one for Upper Class and priority passengers — including Flying Club Gold members along with Delta Diamond and Platinum Medallions — one for premium economy, one for economy and one for those already checked in who simply needed to drop their bags. I have no problem at all with paying the additional cost of the flights themselves on a different day, but seriously £600 for administration seems rather excessive! Then they tried resetting the system but didn’t have any success. As a result, during takeoff and anytime we experienced even the most minimal amount of turbulence, the two would rub together, and the friction created a sound like squeaking mice. All told, we were through and on our way within 10 minutes. This site does not include all credit card companies or all available credit card offers. Despite expecting the “blueberry and pomegranate Cooper Street granola cookie baker” as described on the menu, I found an apple-cinnamon-flavored Nutri-Grain bar accompanied by a small container of Greek yogurt. Maybe it was because I was ravenous by this point, but my main dish was outstanding. I choose the full-flight pass, as we still had nearly four hours to go when it finally started working, and I purchased the pass using my Ritz-Carlton Rewards card to hopefully use up portions of my $300 annual travel credit. I agreed but was a bit odd when the mains were being served and the passenger on either side who ordered just before and just after me both got the chicken and leek pie. They’ve been leapfrogged, however. Someone got an upgrade! After a five-minute wait, another agent was able to unblock the bulkhead row, and we were moved to 40E, 40G and 40F. With the latter not slated to open until 11:30am, we followed signs to the left for The Club, which was one floor down from the main concourse and on the same level as the Virgin Atlantic Clubhouse. Yesterday I reviewed the start of my Virgin B787 trip with my Virgin Atlantic Clubhouse experience at Heathrow Terminal 3. I managed to squeeze in 2 of the bar bites and they were bites - tiny but tasty. While I included details on timing above, here’s a rundown of how the flight went (all times Eastern Time): The economy-cabin flight attendants rotated as they served passengers, as we never seemed to have the same one twice. As we were booked in economy with no status, we headed to the economy lane, and we were helped by an agent after just a few minutes. © 2021 THE POINTS GUY, LLC. Overall a very good flight with the few minor negatives thrown in to keep things interesting!! We continued to the far aisle and turned right, passing through the seven rows of premium economy before arriving at our seats. Virgin Atlantic’s inflight entertainment system, Vera, was relatively extensive, with 110 movies, 131 TV shows, over 500 music options and a handful of games. Whereas once Virgin defined good content on board, now it is just a tired collection, less than you would get on any other carrier and delivered less well. It's strange that the transatlantic market is fiercely competitive but the choice of airlines isn't the greatest unlike, for example, flights to the Far East. It did jar at one point when I bought a duty free gift and the steward made a point of saying to his colleague who had been looking after me most of my flight that I must have preferred his service to hers. Absolutely. On this Virgin Atlantic Flight 12 from Boston to London, we were on the Airbus A330-300, which has 33 seats in Upper Class. Just before landing I was served a very nice afternoon tea with different and tasty sandwiches. The initial “meal” came in a cardboard box with a choice of tea, coffee or water (I selected the latter two). The entertainment selection was pretty good even if the TV position is a bit clunky. Here are a few ways to make the most out of your next Upper Class Virgin Atlantic experience. It is nice being able to stretch out even on take off but on a shortish daytime flight like this there is only minimal recline without converting the bed to lie flat mode. My screen also had pixelation down the side that didn’t ruin the image but was noticeable the majority of time. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Given the early hour and the mere handful of departures from the terminal, security was mostly quiet, though I imagine it gets quite busy later in the day. (Gatwick only) but they were very quite narrow.Check in at Gatwick was excellent with friendly staff,crew was nice but did get overlooked a couple of times when they were handing out drinks and snacks so maybe that our row was a bit of a dead zone.Overall the flight was good but would go back to booking premium again . Either the agent didn’t notice or didn’t care, but it was tagged and sent on its way without any issue. Virgin Atlantic 12 Boston (BOS) – London (LHR) Friday, January 24 Depart: 9:50PM Arrive: 9:30AM (+1 day) Duration: 6hr40min Aircraft: Boeing 787-9 Seat: 11A (Upper Class Business Class) I boarded through the second set of doors, and was pointed left into the Upper Class cabin by the flight manager. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No touch screen, no proper airline avionics, and worst of all a really poor selection of content. I got the Italian sausage marinara, and it came with a side of mashed potatoes, a small bottle of still water and a pack of crackers with two types of cheese. In the case of my daughter’s seat, the twisting mechanism wasn’t working properly, so she was forced to watch her movie at an angle — and ultimately decided to switch back to her Kindle. Virgin Atlantic’s economy class on daytime flights to London may now be one of my favorite ways to get to Europe. The first time I took my 4-year-old daughter to the bathroom, I made the mistake of going to the midcabin lavatory on the starboard side of the plane, which was your typical, run-of-the-mill format you’d typically find on any domestic flight in the US — albeit with Virgin’s signature purple mood lighting. A quick call to Chase upon my return to the US was able to get both of these credited back to my account. However, despite selecting three seats together at the time of booking, our seat assignments had been switched — the two of them were in Row 42 and I was across the aisle in Row 41. First, there was “maintenance with a Panasonic satellite” that would hopefully be resolved once we got closer to UK airspace and had access to a different one. Flight Review: Virgin Atlantic B787-9 Dreamliner Upper Class, New Delhi to London Heathrow 1 Nov 2018 by Nisha Shroff BACKGROUND: Virgin Atlantic operates its … We may receive compensation when you click on links to those products. The flight was operated by a brand new Airbus A350, nicknamed Red Valvet. (Note that this card is no longer available to new applicants but should still an option for upgrade). Since our flight showed as being on time, we left the lounge at 7:30am, five minutes before our scheduled boarding time. The tray table itself was rather small but functional. Unfortunate that Virgin think that it’s good customer to charge long standing customers ( my husband has been in Flight Club since 2003) so much to change an outward part of a flight by two days! Though this wouldn’t have been a massive deal for a day flight blocked at under seven hours, I nonetheless inquired about being put back in three seats together. On the A330 the area wasn't really set up for this but passengers could help themselves to snacks and drinks from here. Flying Virgin Atlantic Upper Class is a great way to travel for a number of reasons, but here are few that really stand out. Seating snafu at check-in (though it was ultimately resolved), old-feeling cabin and dated IFE. The headrest on the seat slid up and down, and the two sides swung out to provide some support when trying to rest. Within a few minutes of settling in the crew also distributed sleeper suits. Not include all credit card companies from which ThePointsGuy.com receives compensation Virgin will also operating three weekly! Distributed sleeper suits tried resetting the system but didn ’ t be using them again click... 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